Compare BT Business Broadband Deals

BT business broadband offers compensation in the unlikely event of several issues occurring. 

• Delay of service start - one week’s rental credit for each day past the scheduled service start date. This is capped at 12 days. 
• Delayed repair - one-week rental credit for each day past the agreed fix time. This is capped at 12 days. If you report a fault by 9 pm (Mon-Fri), the fault should be fixed by the end of the next working day. 
• 4G backup failure - if 4G backup fails to activate within 30 minutes of reporting a fault, you will receive a £25 one-off payment. 
• Engineer misses an appointment - £10 one-off payment 

If you need to make a BT business broadband claim, they have a free UK number 0800 800 154. The line is open 24/7. 

BT states that your claim must be for issues within 90 days. You will need your account number and fault reference number. You can find out more about the BT claims policy here.

4G Assure is a service included in BT business broadband deals to ensure you remain online 24/7. If your BT business broadband fails, your 4G backup will kick in to ensure you can still operate online. 

BT business broadband charges depend on what type of package you purchase. Some of these may not apply to you. 

• Connection charges - include new line installation, relocating lines/ sockets, taking over the lines of another provider and reconnection charges.  
• Excess construction charges - include laying extra cabling, drilling through walls and any underground work. 
• Repair charges - you should not be charged any repair costs unless there is a call out with no fault to fix, faults on equipment that is not from BT, faults due to removal of BT equipment or faults due to weather-related issues. 
• Delivery fees for equipment 
• Paper billing (summary bills are £4 and itemised bills are £8 plus VAT) 
• Late payment charges are categorised by how much you owe. You could pay £40, £70 or £100 for late payment. 
• Reconnection charges - £15 for outgoing and £25 for outgoing and incoming calls. 

BT Business Broadband has a dedicated complaints page to raise any issues. You can find that here. 

If you have a new BT business broadband connection you may experience slower periods whilst your connection is optimising itself. This should only last 10 days. 

If you're still experiencing slow BT business broadband you can try the following: 

• Move your router away from walls, windows and other electronics to a more central location - if this doesn't work you may want to upgrade to BT-enhanced broadband that comes with a mesh system for wider coverage 
• Disconnect infrequently used devices 
• Turn off your router and then back on again 
• If you are still having issues, please report a fault. 

Complete WiFi Plus is a mesh system that allows all corners of your business to have a strong connection to the internet. BT Pro Broadband allows you to have up to 5 extra discs for complete indoor coverage.

BT Pro Broadband is a carefully crafted service for businesses that value complete reliability, very fast speeds and would money in the event of a service outage. 

A BT Pro Broadband customer will have access to Enhanced IT support, and guaranteed coverage throughout the building all set up by an expert BT engineer. 

The typical lead time to set up BT Business Broadband is between 5 and 10 working days after placing your order.

• If no engineer is needed: Your service will be activated remotely, usually by midnight on your scheduled activation date. You just need to plug in your BT Smart Hub.
• If an engineer visit is required: (Common for new full-fibre installations). The engineer will stay until you are up and running, which usually takes about 45–60 minutes.

Note: If you are upgrading from an existing line, you may experience a brief drop in service while Openreach completes the work at the street cabinet

The router you receive depends on your package.

• Smart Hub 2: Included with Essential and Enhanced packages. It’s a powerful, reliable router designed to handle the daily demands of a small business.
• Smart Hub 3: Included with the Pro package. This is BT’s most advanced hub, featuring Wi-Fi 6 technology. It can handle significantly more devices at once, offers faster wireless speeds, and works seamlessly with BT’s Complete Wi-Fi Plus mesh system to guarantee coverage in every corner of your office.