Sky Business Broadband Reviews, Deals & Prices
Sky Business Broadband has a good reputation for customer service scoring amongst the best in a recent Ofcom survey. With various business broadband deals to choose from, it’s easy to why they are popular with growing UK businesses.
Introducing Sky Broadband Business
Sky Business Broadband is a popular option with many UK small businesses as one of the leading telecommunication brands owned and operated by the Sky Group. Originally founded in 1990, they were purchased by American giant Comcast in 2018.
They do not own their network and rely on the Openreach system operated by BT to deliver business broadband to their customers. They have 96% coverage across the UK.
Sky Business Broadband Reviews
Depending on what you value as a customer will determine how good you think Sky Business Broadband is. They are well known for quality customer service and a range of deals designed to get you online. You can also package up your Sky business broadband with a phone line deal.
They typically receive criticism for low broadband speeds and value for money.
There’s no record of a Trustpilot account for Sky or Sky Business.
Sky Business Broadband Features
Sky Business typically includes online billing, download speeds up to 500Mbps, free set-up, unlimited data, 4G backup (on some plans), 96% UK coverage, and cyber security.
Sky Business Broadband Deals
Sky Business offers a range of plans including Essential, Pro and Plus broadband plans with the above features starting from around £27.95 per month. Whilst great value for a basic user, the capped speeds may be unsuitable for a lot of growing businesses.
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Sky Business Summary
Best for: Any business that needs reliable full-fibre broadband with excellent nationwide availability backed by Sky Business support.
Network: Operates using the Openreach network with widespread UK availability across full-fibre (FTTP).
Broadband speeds: range from 76Mbps up to 900Mbps.
Contract lengths: 24 months up to 36 months.
Added features available: Static IP on higher-tier packages, Smart business hub, 4G backup available, phone lines, security, and support add-ons.
Why Choose Sky Business?
Sky Business is a well-known brand across the UK and offers full-fibre broadband that many small and medium businesses rely on.
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Availability - Sky Business delivers broadband using the Openreach network. This is widely available across the UK.
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Fair reliability - Sky Business offers a relatively stable performance, although it can struggle at peak times. Source: Ofgem.
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4G backup - partnered with 02, one of the strongest performing networks in the UK.
Potential Downsides of Sky Business
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Not for everyone - depending on your location, you may struggle to get close to advertised speeds.
Sky Business Broadband FAQs
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What is the Sky Business Broadband Compensation Policy?
Sky Business broadband offers compensation for loss of service in certain situations. This is a part of the Automatic Compensation scheme set up by industry regulator Ofcom.
Here are the compensation amounts:
- Delayed repair following loss of service - £9.76 for each calendar day that the service is not repaired.
- Missed appointments (less than 24 hours notice) - £30.49 per missed appointment.
- Start of new service delay - £6.10 for each calendar day of delay, including the missed start date.
This is the industry standard in line with other broadband providers.
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What Is The Sky Business Broadband Early Termination Charge?
You may need to pay early termination charges if you wish to cancel your Sky Business Broadband contract before the end date.
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How To Complain To Sky Business
Phone: 0333 759 7590
Email: [email protected]
Sky Business does not disclose the complaints process but if you wish to take anything further you can escalate issues to the Communications and Internet Services Adjudication Scheme (CISAS).
Phone: 0207 520 3827
Email: [email protected]
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What Is Sky Business Broadband Security Edge?
Sky Security Edge is a cyber security product that protects small businesses from phishing and cybercrime.
It offers real-time updates and scans for threats every 5 minutes.