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Sky Business Broadband Deals & Reviews (2026)

Sky Business offers reliable full-fibre broadband running on the Openreach network, known for its strong customer service and built-in Security Edge protection.

 

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Sky business broadband logo.

We don’t currently feature Sky Business on our comparison panel, but you can compare equivalent full-fibre packages with 4G backup from providers like BT and Virgin Media below.

Introducing Sky Broadband Business 

Sky Broadband Business is a popular option with many UK small businesses as one of the leading telecommunications brands owned and operated by the Sky Group. Originally founded in 1990, they were purchased by American giant Comcast in 2018. 

They do not own their network and rely on the Openreach system operated by BT to deliver business broadband to their customers. They have 96% coverage across the UK. 


Sky Business Broadband Reviews 

Depending on what you value as a customer will determine how good you think Sky Business Broadband is. They are well known for quality customer service and a range of deals designed to get you online. You can also package up your Sky business broadband with a phone line deal.

They typically receive criticism for low broadband speeds and value for money.  

There’s no record of a Trustpilot account for Sky or Sky Business.

Is Sky Business Broadband Good?

Sky Business has positioned itself as a strong choice for small businesses, with a focus on reliable customer support and its built-in cyber security features. As they operate on the Openreach network, their coverage footprint is excellent (around 96% of the UK). 

Pros 

  • Customer Service: Consistently scores well in Ofcom customer satisfaction reports.

  • Built-in Security: All plans include "Security Edge," which scans for malware and phishing threats every 5 minutes.

  • 4G Backup Available: "Stay Connected" 4G backup via the O2 network ensures you stay online during an outage.

  • Automatic Compensation: Signed up to Ofcom's automatic compensation scheme for delayed setups or extended outages.

Cons

  • No Multi-Gig Speeds: Currently tops out at 900Mbps, whereas alternatives like Virgin Media Business offer Gigabit+ speeds.

  • Price Variability: Introductory pricing is competitive, but out-of-contract rates can increase significantly. 

Sky Business Broadband Features

Sky Business typically includes online billing, download speeds up to 500Mbps, free set-up, unlimited data, 4G backup (on some plans), 96% UK coverage, and cyber security. 

Sky Business Broadband Deals

Sky Business offers a range of plans including Essential, Pro and Plus broadband plans with the above features starting from around £27.95 per month. Whilst great value for a basic user, the capped speeds may be unsuitable for a lot of growing businesses. 

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Sky Business Broadband Packages Explained

Sky Business currently divides its broadband offerings into three main tiers. Here is what you can expect from each.

Max Speeds 76Mbps to 900Mbps 76Mbps to 900Mbps 76Mbps to 900Mbps
4G Backup No Yes (via O2) Yes (via O2)
Digital Phone Line Add-on available 1 Line Included 2 Lines Included
Static IP Address 1 Included 1 Included 1 Included
Best For Small offices needing basic, secure connectivity. Businesses relying on constant uptime (POS systems). Multi-site or higher-demand offices needing multiple phone lines.

Need help deciding?

Call our experts to find out what you really need for your business. 

Free call on 01204 471180

Sky Business vs. The Alternatives

If you are considering Sky Business, it pays to compare it against the providers currently on the Love Business panel to ensure you are getting the best combination of speed, backup, and price.

Sky Business vs. BT Business

  • The Network: Both run on the Openreach network, meaning if you can get Sky, you can likely get BT.

  • 4G Backup: Sky uses the O2 network for backup; BT utilises EE (often cited as having superior 4G coverage in rural areas).

  • The Verdict: If 4G backup reliability is your top priority, BT Business (via EE) often has the edge, and BT offers a broader range of hardware like the Smart Hub 3.

Sky Business vs. Virgin Media Business

  • The Network: Virgin operates its own private cable network, independent of Openreach.

  • Speeds: While Sky tops out at 900Mbps, Virgin Media’s Gig1 package offers true multi-gigabit speeds.

  • The Verdict: If raw speed is your priority (e.g., for large file transfers or hospitality guest Wi-Fi), Virgin Media Business is generally faster.

Compare Virgin Business

Understanding Sky Business Security Edge

One of Sky’s major selling points is its Security Edge product, developed in partnership with Cisco.

Unlike basic router firewalls, Security Edge operates at the network level. This means it protects any device connected to your Wi-Fi (laptops, phones, POS terminals) without needing software installed on individual devices. It intercepts threats like ransomware or phishing sites before they even reach your office network.

If you are considering BT Business as an alternative, they offer a comparable service called BT Web Protect.

Sky Business Broadband FAQs

  • What is the Sky Business Broadband Compensation Policy?

    Sky Business broadband offers compensation for loss of service in certain situations. This is a part of the Automatic Compensation scheme set up by industry regulator Ofcom. 

    Here are the compensation amounts: 

    • Delayed repair following loss of service - £9.76 for each calendar day that the service is not repaired. 
    • Missed appointments (less than 24 hours notice) - £30.49 per missed appointment.
    • Start of new service delay - £6.10 for each calendar day of delay, including the missed start date.

    This is the industry standard in line with other broadband providers.

  • What Is The Sky Business Broadband Early Termination Charge?

    You may need to pay early termination charges if you wish to cancel your Sky Business Broadband contract before the end date. 

  • How To Complain To Sky Business

    Phone: 0333 759 7590 

    Email: [email protected]

    Sky Business does not disclose the complaints process but if you wish to take anything further you can escalate issues to the Communications and Internet Services Adjudication Scheme (CISAS).

    Phone: 0207 520 3827

    Email: [email protected]

     

  • What Is Sky Business Broadband Security Edge?

    Sky Security Edge is a cyber security product that protects small businesses from phishing and cybercrime. 

    It offers real-time updates and scans for threats every 5 minutes. 

  • Can I get a Static IP with Sky Business?

    Yes. Unlike some residential providers, Sky Business includes a Static IP address as standard across its business broadband tiers, which is essential if you run CCTV, host a local server, or require secure remote VPN access.

  • What is the cancellation policy?

    Sky Business typically operates on 24-month or 36-month contracts. Leaving before your minimum term expires will incur early termination charges, which vary based on how much time is left on your contract.

    How do I contact Sky Business Support? You can reach their dedicated B2B support team at 0333 759 7590 or via email at [email protected].

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